Turn an instruction into a staff checklist

A new colleague asks the same questions while the answers are buried in messages. Start with one routine: opening a shift, handling an enquiry or preparing an order. Centavra can turn selected text into a draft procedure. A manager checks it against current rules and approves a version.

Three steps to a useful result

1. Choose one routine

Remove personal data and secrets. Keep the title, date and version of the source.

2. Ask for a structured result

Each step needs an action, owner, completion signal and source reference. Unknown information should become a question.

3. Try it during one shift

A colleague follows the routine. The manager records missing steps and unclear wording. Publish the reviewed version.

See the example

Practice source: “At the start of a shift, the administrator reviews new enquiries, passes urgent enquiries to the manager and records the result in the log.”

Result:
1. Administrator reviews the new enquiries. Done: list reviewed.
2. Passes urgent enquiries to the manager. Done: handover confirmed.
3. Records the result. Done: log entry created.
Question: how does this company define urgency?

Review before using

• Every step is supported by the source.
• A person is responsible for approval.
• Unknown deadlines and rules are explicit questions.

How to measure value

Compare drafting time, correction count and time to find an answer. Cost per accepted instruction = model use + review + rework.